We're Open With Contactless Service Options

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Servicing Your Volkswagen During Alert Level 5

With the recent changes to the COVID-19 situation in our community we have made changes to our operation to safely receive your vehicle for service. There are 2 options available when dropping off your vehicle:

Dropbox Service.

You can drop your vehicle off at any time by using the Dropbox located outside our Service Drive-through.

  • Using the Service Envelopes provided, complete the information requested.
  • Place your keys in the envelope, and deposit in the Dropbox.
  • Our team will process your vehicle and follow up with you via phone, email or text.
  • There is no in-store waiting area.
  • Payment by Debit/Credit only. No cash.

Please remove all personal items and masks when dropping off your vehicle. During the foreseeable future, no loaner vehicles will be available. Your car will be sanitized before it is returned to you. If you have any questions, please call 709-726-4424.

Drive-through Drop-off Service.

We are offering contactless drop-off in our Service Drive-through during regular business hours.

  • Drive up to the Service Drive-through garage door, it will open automatically.
  • Proceed forward and park your car.
  • Complete details on the Service Envelope provided on the table in the Service Drive-through.
  • Place your keys in the envelope and leave inside your vehicle.
  • Our team will process your vehicle and follow up with you via phone, email or text.
  • There is no in-store waiting area and no access to our showroom.
  • Payment by Debit/Credit only. No cash.

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Please remove all personal items and masks when dropping off your vehicle. During the foreseeable future, no loaner vehicles will be available. Your car will be sanitized before it is returned to you. If you have any questions, please call 709-726-4424.

 

Dealership 1261

 

New and Used Sales During Alert Level 5

To speak with a sales representative, we are encouraging customers to schedule an appointment.
  • Customers are required to have an appointment. To schedule an appointment, call 709-726-4424 or email info@billmatthews.ca.
  • If you must enter the dealership for any matter, please ring the doorbell at the main entrance and one of our team will let you in the vestibule.
  • In the vestibule you will be required to complete a contact tracing form, and use the supplied hand sanitizer. Masks are mandatory.
  • We have created extra space so you can be safe once inside.
Test Drives During Alert Level 5

We are able to provide contactless test drives.

  • To schedule a test drive call 709-726-4424 or email info@billmatthews.ca.Vehicles will be disinfected prior to all test drives.
  • A photo of your driver's license will be accepted via email/text for insurance purposes.
  • Masks are mandatory during test drive.
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